Terms of Service
Last updated: September 21, 2025
These Terms of Service govern access to the Gaueni website and the purchase or use of products and services offered through it.
Gaueni is operated by RIGHT GEAR LIMITED. By visiting the website, submitting an order, or otherwise using our services, you agree to these terms.
1. Website Access
You may use the website only for lawful shopping and informational purposes.
You must not:
- Use the website for fraud or unlawful activity
- Interfere with website performance or security
- Introduce viruses or malicious software
- Attempt unauthorized system or account access
- Collect website or customer information without permission
- Infringe intellectual property rights
- Submit false, abusive, or misleading information
We may restrict access when we reasonably believe these terms have been violated.
2. Customer Eligibility
By using the website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
If you use the website for an organization, you confirm that you have authority to act on its behalf.
3. Product Information
We make reasonable efforts to present accurate product descriptions, dimensions, colors, finishes, mounting details, photographs, and prices.
Actual appearance may vary because of:
- Photography and lighting
- Screen settings
- Material characteristics
- Manufacturing variation
- Differences between installation environments
Accessories and decorative objects shown in product photographs are not included unless specifically stated.
4. Installation and Suitable Surfaces
Customers must review the product page and included instructions before installation.
Customers are responsible for:
- Checking the mounting surface
- Selecting suitable hardware
- Following installation instructions
- Observing weight guidance
- Confirming that the product is suitable for its intended use
If the mounting surface or installation method is uncertain, customers should seek assistance from a qualified installer.
5. Orders
Submitting an order does not guarantee acceptance.
We may decline or cancel an order because of:
- Product availability
- Pricing or description errors
- Payment authorization problems
- Suspected fraud
- Delivery restrictions
- Incorrect customer information
- Other legitimate operational reasons
If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.
6. Pricing and Payment
Prices may change without prior notice. The amount displayed during checkout applies to the order, subject to correction of obvious errors.
Customers must provide accurate billing and payment information.
Banks or payment providers may apply exchange-rate, conversion, or international transaction charges that are outside our control.
7. Shipping and Delivery
Order processing and delivery times are estimates and are not guaranteed.
Customers must provide a complete and accurate delivery address. Gaueni is not responsible for delays or additional costs resulting from incorrect information supplied by the customer.
Delivery is also subject to our published Shipping Policy.
8. Returns and Refunds
Returns, replacements, and refunds are governed by our Return and Refund Policy.
Nothing in these terms excludes consumer rights that cannot legally be limited.
9. Reviews and Customer Content
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
- You have the right to submit it
- It does not violate another person’s rights
- It is not unlawful, false, threatening, or defamatory
- It does not contain malicious software
- It does not contain unauthorized advertising
We may remove content that violates these requirements.
10. Intellectual Property
The Gaueni name, website design, photographs, written content, graphics, product presentation, and other original materials are owned by or licensed to Gaueni and RIGHT GEAR LIMITED.
You may not reproduce, modify, publish, distribute, or commercially exploit these materials without prior written permission.
11. Third-Party Services
The website may use or link to third-party payment, delivery, analytics, social, or marketing services.
We do not control third-party websites and are not responsible for their content, security, availability, terms, or privacy practices.
12. Website Disclaimer
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that access will always be uninterrupted, completely secure, or free from technical errors.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Gaueni, RIGHT GEAR LIMITED, and their service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:
- Website use
- Website unavailability
- Reliance on website information
- Improper product installation
- Use that does not follow the product instructions
Nothing in these terms excludes or limits liability that cannot legally be excluded.
14. Indemnification
To the extent permitted by law, you agree to indemnify Gaueni and RIGHT GEAR LIMITED against claims, losses, or expenses arising from unlawful website use or a material violation of these terms.
15. Governing Law
These terms are governed by the laws applicable to RIGHT GEAR LIMITED, subject to any mandatory consumer rights available in the customer’s place of residence.
16. Changes to These Terms
We may update these Terms of Service when our services, business operations, or legal obligations change.
The revised version becomes effective when published unless otherwise stated.
Contact and Company Information
Questions regarding these terms may be sent to:
Gaueni is operated by RIGHT GEAR LIMITED.
Registered Business Address
RIGHT GEAR LIMITED
FLAT/RM C BLK 5 21/F
SUMMIT TERRACE
1 ON YUK ROAD
TSUEN WAN NT