Privacy Policy

Last updated: September 21, 2025

This Privacy Policy explains how Gaueni, operated by RIGHT GEAR LIMITED, collects, uses, shares, and protects personal information when customers visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with the store, we may collect:

  • Your name and contact information
  • Billing and delivery addresses
  • Order, transaction, return, and refund details
  • Limited payment and payment-confirmation information
  • Customer account information
  • Messages sent to customer service
  • Product reviews or other content you submit
  • Device, browser, and IP-address information
  • Website activity and cookie identifiers
  • Marketing and privacy preferences

Complete payment card numbers and card security codes are processed by authorized payment providers and are not directly stored by Gaueni.

2. How We Use Information

Personal information may be used to:

  • Process and deliver orders
  • Send order and shipping notifications
  • Verify transactions
  • Provide customer support
  • Manage returns, refunds, and claims
  • Detect fraud and suspicious activity
  • Maintain website security
  • Improve products and website performance
  • Provide permitted marketing communications
  • Meet accounting, tax, regulatory, and legal obligations

3. How Information May Be Shared

We may share necessary information with service providers supporting:

  • Ecommerce hosting
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer service
  • Website analytics
  • Marketing and advertising
  • Information security
  • Fraud prevention

We may also disclose information when required by law, to protect legal rights, during a business transaction or reorganization, or with customer consent.

4. Cookies and Similar Technologies

Our website may use essential, functional, analytics, preference, and advertising cookies.

Essential cookies help provide checkout, security, and account features. Optional cookies may help us understand website performance and deliver more relevant content.

Where required, customers can manage optional cookies through the cookie banner or browser settings.

5. Advertising and Data Sharing

We do not sell personal information for money.

However, certain analytics or advertising activities may be treated as “sharing,” “selling,” or targeted advertising under some privacy laws. Eligible customers may have the right to opt out of these activities.

6. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Processing transactions
  • Providing customer service
  • Maintaining business records
  • Managing disputes and claims
  • Preventing fraud
  • Meeting tax and legal requirements

Retention periods may vary according to the type of information and applicable obligations.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information
  • Correct inaccurate information
  • Request eligible deletion
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent
  • Opt out of eligible advertising activities

Requests may be submitted to service@gaueni.com. We may request information to verify your identity before completing a request.

8. International Processing

Our company and service providers may process personal information outside the customer’s country or region.

Where required, appropriate safeguards will be used for international transfers.

9. Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

10. Children’s Information

Our website and services are not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party services. We are not responsible for the security, content, or privacy practices of external websites.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, services, or legal obligations change.

The revised policy will be posted on this page with an updated date.

Privacy Contact and Company Information

Gaueni is operated by RIGHT GEAR LIMITED.

Email: service@gaueni.com

Registered Business Address
RIGHT GEAR LIMITED
FLAT/RM C BLK 5 21/F
SUMMIT TERRACE
1 ON YUK ROAD
TSUEN WAN NT