Shipping Policy

Last updated: September 21, 2025

This Shipping Policy explains how Gaueni orders are processed, dispatched, tracked, and delivered.

At a Glance

Order processing: Usually 1–3 business days
Estimated delivery: Usually 5–12 business days after dispatch
Tracking: Provided by email when available

Delivery dates are estimates and cannot be guaranteed.

A. Order Processing

Orders normally enter processing after payment has been successfully confirmed.

Business days exclude weekends and public holidays. Processing may take longer during promotional events, holidays, product launches, or periods of unusually high order volume.

If an order requires additional address or payment verification, processing may be paused until the necessary information is confirmed.

B. Shipping Confirmation

When an order has been dispatched, we will send a shipping confirmation to the email address used at checkout.

Where tracking is available, the confirmation will contain a tracking number or carrier link. Tracking information can take 24–48 hours to display the first scan.

C. Estimated Delivery

Standard delivery generally takes approximately 5–12 business days after dispatch.

Actual delivery time may be affected by:

The destination and local delivery network
Carrier congestion
Customs processing
Severe weather
Public holidays
Remote-area delivery
Incorrect or incomplete address details
Events outside our reasonable control

D. Shipping Charges

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

Shipping costs may depend on the delivery destination, package dimensions, order value, and shipping method selected.

E. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If you notice an address error, contact service@gaueni.com as soon as possible. Address corrections cannot be guaranteed after processing has begun.

Additional delivery or reshipping costs caused by inaccurate customer-provided information may be the customer’s responsibility.

F. Multiple Packages

Products from the same order may be shipped separately. If an order is divided into multiple parcels, customers may receive more than one shipping confirmation or tracking number.

Separate packages may arrive on different dates.

G. Duties, Taxes, and Customs Fees

International orders may be subject to import duties, customs charges, taxes, or carrier handling fees imposed by the destination country.

Unless expressly included during checkout, these charges are the customer’s responsibility and are not controlled by Gaueni.

H. Delayed Tracking

Tracking may temporarily stop updating while a parcel:

Moves between carrier facilities
Passes through customs
Transfers to a local delivery partner
Waits for its next scheduled scan

A lack of recent tracking information does not necessarily mean that the parcel has stopped moving.

I. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it:

Confirm the delivery address shown on the order.
Check entrances, mailboxes, parcel lockers, reception desks, and secure areas.
Ask household members, neighbors, or building staff.
Allow one additional business day.
Contact the carrier for delivery details.

If the package is still missing, email us with your order number and tracking information.

J. Undeliverable or Returned Packages

Packages may be returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect the parcel.

If reshipment is requested, additional shipping charges may apply. Any available refund may exclude original shipping charges and carrier return fees.

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