Payment Options
Shopping with Gaueni should feel straightforward from product selection through checkout. This page explains how payments are handled when you place an order.
Available Payment Methods
The payment methods available for your order will be displayed during checkout. Depending on your location and the store’s current checkout configuration, options may include:
- Major credit cards
- Major debit cards
- Digital wallets
- Accelerated checkout services
- Other regional payment methods shown at checkout
A payment method is accepted only when it appears as an available option on the checkout page.
Payment Authorization
When you submit an order, your payment provider may authorize or charge the total amount.
Orders enter processing only after payment has been successfully confirmed. If authorization cannot be completed, the order may remain pending or be cancelled.
Payment Confirmation
After a successful purchase, an order confirmation will be sent to the email address entered during checkout.
If you do not receive the confirmation:
- Check your spam, junk, and promotions folders.
- Confirm that the email address entered during checkout was correct.
- Review your bank or payment account for the transaction.
- Contact our customer care team if you still require assistance.
Declined Transactions
A payment may be declined because of:
- Incorrect card information
- An incorrect billing address
- Insufficient available funds
- An expired payment method
- Online or international payment restrictions
- Security checks performed by the bank
- Temporary payment-provider errors
Your bank or payment provider may be able to provide additional details about a declined transaction.
Currency and Conversion
Product prices are displayed in the currency selected on the website or determined by your location.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate, international transaction charge, or currency-conversion fee. These charges are outside the control of Gaueni.
Payment Security
Payments are processed through authorized third-party payment providers.
Gaueni does not directly store complete payment card numbers, card security codes, or payment-account passwords.
Duplicate or Pending Charges
A pending transaction may be a temporary authorization rather than a completed charge. These authorizations are normally released according to the payment provider’s own processing schedule.
If you believe that you have been charged more than once, contact your bank first and then email our customer care team with your order number and a description of the issue.
Do not send complete card numbers, passwords, or security codes by email.
Payment Support
For assistance with a payment connected to an order, contact: