Contact Us

Questions about choosing a Gaueni hook, checking an order, reporting a damaged item, or arranging a return? Our customer care team is ready to assist.

Customer Care Desk

Email: service@gaueni.com

Service Hours
Monday through Friday
9:00 AM–6:00 PM Eastern Time

We aim to respond within 1–2 business days. Messages received on weekends or public holidays will be reviewed on the next available business day.

Order Enquiries

When contacting us about an existing order, please provide:

Your order number
The email address used at checkout
The product name
A short explanation of your request

Product and Installation Questions

For questions about size, mounting, or intended use, include the product name and describe the surface or space where you plan to install it.

Please review the product page and included instructions before installation. Our customer service team may provide general product information but cannot inspect or guarantee the condition of a customer’s wall or mounting surface.

Damage or Missing Components

If a product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days.

Include photographs of the product, packaging, shipping label, and any missing or damaged mounting components. Keep all packaging until the matter has been reviewed.

Return Address Notice

Do not send returns directly to the registered business address without authorization.

Approved returns must be sent to the destination provided by our customer service team. The authorized return address may be different from the registered business address below.

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